Refund policy

ONE HEART — REFUND, RETURN, STORE CREDIT & CHARGEBACK POLICY

Thank you for shopping with One Heart. By placing an order through our website, you acknowledge and agree to the policies listed below.

FINAL SALE POLICY

All sales are final.

One Heart does not offer traditional refunds back to the original payment method. By purchasing from our website, you agree that all approved resolutions are issued strictly in the form of store credit only.

We do not accept returns, exchanges, or cancellations except in the specific situations outlined below.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, you must contact our support team within 7 days of delivery.

To review the claim, we may request clear photo or video evidence of the issue.

If the claim is approved, One Heart will provide store credit equal to the approved amount and may provide return instructions if necessary.

Items must be unworn, unused, unwashed, and in original condition unless the issue is directly related to manufacturing damage or defects.

INCORRECT ITEMS

If you receive an incorrect item due to an error on our end, you must contact us within 7 days of delivery.

Once verified, One Heart will determine the appropriate resolution, which may include replacement product or store credit.

STORE CREDIT POLICY

All approved credits issued by One Heart are provided strictly as store credit for use on future purchases through our website.

Store credit expiration is based on the date the credit is issued:

• Store credit issued between the 1st–15th of the month will expire at the beginning of the following month.
• Store credit issued between the 16th–end of the month will roll over and expire at the beginning of the month after next.

Example:
• Credit issued on May 10th expires June 1st.
• Credit issued on May 20th expires July 1st.

Expired store credit cannot be reinstated, extended, transferred, or redeemed after expiration.

NON-RETURNABLE ITEMS

The following items are non-returnable and non-exchangeable under all circumstances:

• Clearance items
• Discounted items
• Final sale items
• Worn or washed items
• Products damaged after delivery
• Items marked non-returnable at checkout

ORDER CANCELLATION POLICY

One Heart reserves the right to cancel any order at our discretion for reasons including but not limited to:

• Suspected fraud
• Inventory issues
• Billing/payment issues
• High-risk transactions
• Violation of store policies

If an order is canceled by One Heart, the customer may receive store credit at our discretion.

Customers may not cancel orders once an order has been placed.

PREORDER POLICY

Many One Heart products are sold as preorder items. By purchasing preorder products, customers understand and agree that production and shipping timelines are estimates and may be affected by manufacturing delays, inspections, customs, overseas shipping issues, or carrier delays outside of our control.

Delays do not qualify an order for cancellation, compensation, or chargeback.

CHARGEBACK POLICY

By placing an order with One Heart, you agree to all policies stated on this website.

Any customer who files a fraudulent or unwarranted chargeback will have all evidence submitted to the payment processor, including but not limited to:

• Order confirmations
• Tracking information
• Delivery confirmation
• Customer communication
• IP address logs
• Billing information
• Agreement to store policies during checkout

Filing a false chargeback may result in:

• Permanent blacklist from future purchases
• Cancellation of future orders
• Submission of evidence to payment processors and financial institutions

One Heart reserves all rights to dispute chargebacks to the fullest extent permitted.

POLICY UPDATES

One Heart reserves the right to update, modify, or change these policies at any time without prior notice.

CUSTOMER SUPPORT

For all order-related questions, please contact:

📧 info@1heartclothing.com